The dog taking the stress out of train journeys

One of my dear friends is Chaplain, Reverend Mike Roberts, Rail Industry and British Transport Police Chaplain whom I have featured in QuaysLife in the past. Earlier in the year, Mike included me in the following email.

“Hi Lorraine

Meet Steve. Steve is Safeguarding and Crime Prevention Lead for TPE and proud owner of Nya the Therapy Dog.
They’d love to meet up with you as we chatted about a while ago and I expressed your love for all things animal.”

And so, began my communication with Steve O’Callaghan, Safeguarding and Crime Prevention Lead for TransPennine Express, not forgetting the wonderful Nya!

Nya is a Pets as Therapy registered German Shepherd and the first dog in the UK to be officially registered with a Train Operating Company.

Having spent the past 20 years as a Police Officer, Steve left his role as Police Sergeant to take up his groundbreaking role as Safeguarding and Crime Prevention Lead for TransPennine Express. Steve’s work centres around the safety and well-being of both passengers and staff with a strong focus on putting measures in place to support people’s mental health and wellbeing.

I asked Steve how it all began…

“I have owned dogs most of my life and currently own Nya, a 6-year-old German Shepherd. I have always known the benefits that dogs can have on people and last year I registered Nya as a therapy dog through Pets as Therapy, the leading national charity for animal assisted therapy in the UK. Throughout the beginning of last year, I worked closely with our Occupational Health department to bring to fruition an idea of incorporating my passion for dogs and safeguarding due to the multitude of benefits that dogs gave on people’s health and wellbeing”.

In May of last year Nya officially started her new role and I’m now proud to say that TransPennine Express is the first train operator to have its own therapy dog which can offer support to passengers and staff. On her first operational day Nya supported a vulnerable female passenger in crisis, helping her break a chain of negative thoughts. Nya has had 100s of positive interactions with both staff and passengers since the project commenced. She quickly became a familiar and calming presence across the network. With her gentle temperament, she began helping everyone from worried young travellers to adults having difficult days.”

I had a look at Nya’s biography, and it is celebrity worthy! She has been featured on BBC Radio 5 Live, Good Morning Britain, Storm Huntley Show, BBC’s Look North and That’s TV South Yorkshire. Only last month Nya became the first canine contestant to feature on the BBC TV game show “Bridge of Lies” She has been featured across national media, government departments, and major safeguarding campaigns including World Suicide Prevention Day, World Mental Health Day, Stress Awareness Week, and Brew Monday.

It wasn’t long before Nya had her own online presence she has hundreds of followers on social media platforms.
On day two ‘in the job’ Steve and Nya travelled to Manchester Airport Station to be interviewed by ‘Mancunian Matters’.
As year two dawned for them, I arranged to meet Steve and Nya on one of the platforms at Manchester Airport Station. I was greeted by Steve and Nya and with what I instantly labelled as “Team Nya.” I met Tom Gilmour-Seconded PCSO from British Transport Police (BTP), Rachael Cobain-Seconded BTP Liaison Sergeant, Ian Hutchinson-Safeguarding and Crime Prevention Coordinator for TransPennine Express (TPE), Debbie Easby-Lead Occupational Health & Wellbeing Specialist for TPE and John Merritt-Seconded PCSO from BTP, all enthused about the benefits of Steve and Nya’s role.

Over coffee and dog treats, with many lovely interrupts from members of the public coming up to meet Nya, I was able to hear from Steve about his and Nye’s educational work. In November last year they presented to 400 pupils at Oasis Academy, Manchester, on safeguarding and the benefits of Pets as Therapy. The visit formed part of the operator’s early careers strategy, which aims to build strong partnerships with schools and create new opportunities for young people to explore the diverse roles within rail.

The programme includes career talks, workplace visits and structured work experience, supporting the government’s goal for every child to complete 10 days of work experience.

Nya proved to be the star of the morning, winning over students and staff alike while helping to highlight the importance of wellbeing in the workplace.

Steve said “It was brilliant to meet so many enthusiastic young people. Their energy and curiosity were infectious, and Nya certainly helped make the day one to remember. Engaging with schools like Oasis Academy gives us a real opportunity to inspire future generations and show that the rail industry has a place for everyone.”

Like all good celebrities, around Christmas Nya wore her Christmas outfits and travelled to Manchester Airport Station to meet with the children from Peel Hall Primary School.

While Nya was doing what she did best, Steve was not idle. As Nya took her well earned breaks Steve decided to write a book “Nya the Train Dog – a Tale of Safety and Smiles.”

On 5 March 2026 on World Book Day, the book was launched at….Crufts of course!

Steve said: “I recognised the natural way that children and families were drawn to Nya, and I wanted to harness that curiosity to create a gentle, engaging way to introduce safeguarding and rail safety messages though an educational and friendly narrative.
“It will encourage children to stay clear of the platform edge, stick close to a trusted adult, know when to ask staff for help, and understand what to do if they are lost.” The campaign will also extend into classrooms, with visits to schools supported by the company’s new Police Community Support Officers, who will help reinforce the book’s key safety themes.

Steve added: “I hope children enjoy reading this book as much as I’ve enjoyed writing it and Nya and I can’t wait to meet you all out on the TransPennine Express network when you’re next catching one of our trains.”

Nya’s fame is continuing to spread as her work as a Pet Therapy Dog becomes ever more in the public eye. Hot off the press – Nya will be off to the House of Commons because Nya has been chosen as one of the National School Dog Alliance’s Top Dogs of 2026!

Nya no doubt wagged her tale when Steve read the email to her: “Congratulations on this wonderful achievement, the judging panel was extremely impressed by the work you are doing and the positive difference it is making within your setting.”

Nya The Train Dog: A Tale of Safety and Smiles is available to read free online.